Privacy Policy
We respect your privacy and are committed to protecting the personal information you share with us. Whether you are purchasing jewelry, exploring our collections, or discussing a personal commission, we handle your information with care, discretion and respect.
We do not sell customer personal information, including names, email addresses, telephone
numbers or mailing addresses.
This Privacy Policy explains what information we collect, how we use it, when it may be
disclosed to trusted service providers, and the choices available to you.
1. Information We Collect
We collect personal information when you visit our website, make a purchase, create an account,
contact us, schedule an appointment, or inquire about a custom jewelry design.
Depending on your interaction with us, this information may include:
Personal and Contact Information
Your name, email address, telephone number, billing address, shipping address, and account
details.
Purchase and Transaction Information
Your purchase history, order details, payment confirmation, shipping information, returns, and service requests. Payments are processed through secure payment service providers. We do not require or intentionally store complete payment card numbers in our own customer records.
Jewelry Design and Consultation Information
Information you voluntarily provide when discussing a bespoke commission, including design preferences, gemstone interests, ring sizes, sketches, photographs, reference images, and correspondence relating to your jewelry.
Website and Device Information
Information collected automatically when you visit our website, such as IP address, browser type, device information, pages viewed, website interactions, and information collected through cookies and similar technologies.
Communications and Preferences
Messages, appointment requests, customer service correspondence, and marketing preferences.
We may also receive information from service providers that help us operate our website, process payments, deliver orders, prevent fraud, and provide customer assistance.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing purchases, payments, returns, and refunds.
- Preparing and delivering jewelry orders.
- Communicating about purchases, appointments, and bespoke commissions.
- Developing custom jewelry designs and sourcing gemstones.
- Providing jewelry care, repairs, warranty assistance, and aftercare.
- Maintaining customer accounts and purchase records.
- Protecting our website and customers against fraud and unauthorized activity.
- Improving website functionality and understanding how visitors use our services.
- Sending occasional updates or communications when you have chosen to receive them.
- Complying with applicable legal, tax, and accounting obligations.
We collect and use personal information only as reasonably necessary for these purposes.
3. Our Commitment to Your Privacy
We do not sell customer lists, contact information, purchase histories, or personal correspondence.
We do not disclose your personal jewelry commissions, design ideas, or private correspondence to unrelated third parties for their independent marketing purposes.
We may disclose information to trusted service providers when necessary to fulfill an order, operate our website, process payments, deliver jewelry, or provide requested services.
Such disclosures are made for legitimate business purposes, subject to applicable privacy obligations.
Certain website advertising and analytics technologies may involve disclosures classified as sharing under California privacy law. Where applicable, we provide the required notices and choices regarding these activities.
4. Shopify and Website Services
Our online store is operated using Shopify, which provides the technology necessary to display products, manage orders, support checkout, and operate our e-commerce services.
Shopify may process personal information when you visit our website, place an order, or interact with our store, subject to its applicable privacy terms.
Information may also be processed by providers supporting payment transactions, fraud prevention, website hosting, communications, and order fulfillment.
You may review Shopify's consumer privacy practices at: https://www.shopify.com/legal/privacy/consumers
5. Payments and Transaction Security
We use secure payment processing services to handle online transactions.
Payment information is transmitted through secure, encrypted connections and processed by authorized payment providers.
We do not sell payment information or use it for unrelated marketing purposes.
For security and fraud prevention, certain transaction information may be reviewed or verified
before an order is accepted or dispatched.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functions, maintain shopping bag contents, remember preferences, protect transactions, and understand website performance.
Depending on our active website services, cookies may also be used for analytics, advertising measurement, or personalized advertising.
You may manage cookies through your browser settings and any privacy preference controls made available on our website.
Disabling certain cookies may affect shopping bag functionality, account access, or other website features.
Where required by applicable law, we obtain consent or provide an opportunity to opt out of nonessential tracking and advertising-related data sharing.
7. Google Services and Advertising
We may use Google services, including Google Merchant Center, to display our jewelry collections in Google Shopping results and related product listings.
If enabled, Google Analytics, Google Ads, or other Google services may process certain website interaction information for analytics, advertising measurement, or advertising purposes.
We do not sell customer contact lists to Google.
Any use of customer information for advertising is subject to applicable privacy requirements, consent preferences, and the settings of the services involved.
You may learn more about Google's privacy practices at: https://policies.google.com/privacy
8. Marketing Communications
If you choose to receive our emails, we may occasionally contact you about new jewelry, collections, events, or other updates.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.
Transactional communications concerning orders, shipping, appointments, or requested services
may still be sent when necessary.
We do not sell or rent our email subscriber lists.
9. When We Disclose Personal Information
We may disclose personal information to service providers that assist with:
- Website hosting and e-commerce operations.
- Payment processing and fraud prevention.
- Insured shipping and delivery.
- Email communications and customer service.
- Website analytics and advertising services, where enabled.
- Professional accounting, legal, and regulatory obligations.
We may also disclose information when required by law, to protect against fraud, or in connection with a lawful business transfer.
We do not authorize service providers acting on our behalf to use customer information for unrelated purposes, except as permitted by applicable agreements and law.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.
Order, transaction, and payment records may be retained to meet accounting, tax, legal, and warranty obligations.
Jewelry design correspondence and consultation records may be retained while a commission is active and afterward when reasonably necessary to provide aftercare, maintain design records, or address future service requests.
Marketing information is retained until you unsubscribe or request its deletion, subject to information needed to honor your preferences.
Website analytics and technical records are retained according to the applicable service settings and legitimate operational requirements.
We delete, anonymize, or securely dispose of personal information when it is no longer reasonably necessary, unless continued retention is required or permitted by law.
11. Information Security
We take reasonable administrative, technical, and organizational measures to protect personal
information against unauthorized access, misuse, alteration, or disclosure.
These measures include the use of secure website connections and reputable payment and e-
commerce service providers.
No method of electronic transmission or storage can be guaranteed completely secure. If you
believe your information has been compromised, please contact us promptly.
12. Your Privacy Rights
Depending on where you reside and the laws applicable to our business, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of personal information, subject to applicable exceptions.
- Request information about how personal information is collected, used, and disclosed.
- Opt out of qualifying sales or sharing of personal information.
- Limit certain uses of sensitive personal information, where applicable.
- Withdraw consent to marketing communications.
- Exercise applicable privacy rights without discriminatory treatment.
We may need to verify your identity before processing certain requests.
You may submit a privacy request by emailing: info@robinwoolard.com
Please include sufficient information for us to identify your request. We will respond within the time required by applicable law.
You may also authorize another person to submit a request on your behalf, subject to appropriate verification.
13. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where those laws apply to our business.
These may include the rights to know, access, correct, and delete personal information; to opt out of qualifying sales or sharing; and to limit certain uses of sensitive personal information.
We do not sell personal information for monetary compensation or maintain a business practice of selling customer information.
Certain advertising and analytics technologies may qualify as sharing under California law, depending on the services enabled on our website.
Where legally required, we will provide a method to opt out of qualifying sharing and honor applicable browser-based opt-out preference signals, including Global Privacy Control.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
California residents may contact us at info@robinwoolard.com to exercise applicable rights.
14. Children's Privacy
Our website is intended for adults interested in fine jewelry and is not directed toward children under 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take steps to delete it as required by law.
15. International Visitors
Our business is based in California, United States.
If you access our website from another country, your information may be processed in the United States or in other countries where our service providers operate.
We handle international personal information in accordance with applicable legal requirements.
Where additional privacy rights apply under the laws of your country or region, we will respect those rights as required.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independently operated websites. We encourage you to review their privacy policies before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website technology, or applicable legal requirements.
The most recent version will be available on our website, with the effective date indicated at the
beginning of the policy.
Where required by law, we will provide additional notice of material changes.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.
Email: info@robinwoolard.com
Location: San Francisco, California, United States
We value the trust you place in us and treat your personal information with the same care and discretion that guide our work.