Terms and Conditions
Welcome to our website. These Terms & Conditions govern your use of our website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions and our applicable store policies.
Please review them carefully before making a purchase.
1. General Information
Our website offers fine jewelry, engagement rings, one-of-a-kind pieces, made-to-order designs, and bespoke jewelry commissions.
We reserve the right to update our collections, product offerings, prices, and website content at any time.
All purchases are subject to product availability, payment verification, and order acceptance.
2. Jewelry Descriptions & Photography
We make every effort to provide accurate descriptions, photographs, gemstone specifications, and pricing.
Because gemstones are natural materials, variations in color, inclusions, proportions, and other characteristics are expected.
Photographs are intended to represent the jewelry as accurately as possible. The appearance of gemstones and precious metals may vary depending on lighting, screen settings, and viewing conditions.
Product descriptions identify the principal materials and gemstones used in each piece. Where applicable, gemstone grading reports or laboratory documentation are provided.
We encourage you to contact us with any questions about a piece before purchasing.
3. One-of-a-Kind Jewelry
Our one-of-a-kind jewelry consists of individually created pieces available for purchase as presented.
Each piece is offered subject to availability. Because our jewelry may also be available through private appointments or other sales channels, adding an item to your shopping bag does not reserve it.
If a piece becomes unavailable after an order is submitted, we will contact you promptly and refund any payment received.
One-of-a-kind jewelry that has not been personalized or altered may be eligible for return under our Return Policy.
4. Made-to-Order Jewelry
Made-to-order jewelry is created individually following confirmation of your order.
Designs previously sold may be offered again as made-to-order pieces. Each new piece is produced specifically for you.
Gemstones are individually sourced and selected. Their color, proportions, inclusions, and other natural characteristics may vary from those shown in photographs of previously completed jewelry.
We will discuss any significant design or gemstone variations with you before proceeding.
A 50% deposit is required to begin production, with the remaining 50% payable before delivery.
Made-to-order jewelry is final sale and is not eligible for return or exchange, except where required by applicable law.
Estimated production times will be provided before your order is confirmed.
5. Bespoke & Custom Jewelry Commissions
Bespoke jewelry is designed and created through a personal commissioning process.
We begin with a consultation to discuss your ideas, gemstone preferences, design considerations, and anticipated budget.
Once the design direction and estimated cost have been established, we will provide the details of your commission for approval.
Before production, we create a physical three-dimensional resin model, allowing you to examine the proportions, setting, and design details. This is the appropriate stage to discuss and request adjustments.
Following approval of the design and applicable production details, a 50% deposit is required to begin production. The remaining balance is payable before delivery.
Custom jewelry generally requires approximately 4–6 weeks, depending on the complexity of the design and gemstone availability. The anticipated schedule will be discussed individually.
Any substantial changes requested after design approval or after production has begun may require additional charges and an adjusted completion date. We will discuss these changes with you before proceeding.
Bespoke and custom jewelry commissions are final sale and cannot be returned or exchanged,
except where required by applicable law.
The specific terms of an individually approved commission will be confirmed in writing.
6. Prices & Payments
All prices displayed on our website are in United States dollars unless otherwise indicated.
Applicable sales taxes and shipping charges, if any, are calculated or disclosed during checkout.
We reserve the right to correct typographical errors, inaccurate pricing, or incorrect product information. If an error affects an order you have placed, we will contact you before proceeding.
Payment must be authorized before an order can be accepted.
For made-to-order and bespoke jewelry, deposits and final payment requirements are described in the relevant product information or written commission agreement.
We do not charge return processing or restocking fees on eligible returns.
7. Order Confirmation & Acceptance
After placing an order, you will receive an acknowledgment by email.
An order acknowledgment confirms that we have received your order; it does not necessarily constitute final acceptance.
We may contact you to verify payment information, shipping details, or other information necessary to process your purchase.
If we cannot accept or fulfill an order, we will notify you and refund any payment received for the unfulfilled purchase.
8. Shipping & Delivery
We offer complimentary, fully insured UPS 2-Day shipping within the United States.
UPS Overnight Shipping is available for $100.
Every shipment includes tracking and requires signature confirmation upon delivery.
Available Now jewelry is generally prepared for dispatch within 1–3 business days following payment verification.
Made-to-order and bespoke jewelry is shipped after completion and receipt of the final payment.
International shipping arrangements are confirmed individually. Import duties, customs charges, and applicable taxes are the responsibility of the recipient unless otherwise agreed in writing.
Delivery estimates are provided in good faith and may be affected by carrier delays, customs procedures, or circumstances beyond our reasonable control.
For additional details, please review our Shipping & Delivery Policy.
9. Returns & Refunds
We accept returns of eligible jewelry within 7 calendar days of delivery.
To qualify for a return, jewelry must be unworn, undamaged, unaltered, and returned with its original packaging and accompanying documentation.
All returns require prior authorization.
Approved returns receive a full refund of the jewelry purchase price to the original payment method, with no return processing or restocking fees.
Original shipping charges, if applicable, are nonrefundable. Return shipping and insurance are the purchaser's responsibility, except where required by law.
Made-to-order, bespoke, engraved, personalized, resized, or otherwise altered jewelry is final sale, except where applicable law provides otherwise.
For complete eligibility requirements and instructions, please review our Return Policy.
10. Jewelry Warranty
We provide a one-year limited warranty covering manufacturing defects in materials and workmanship under normal conditions of wear, beginning on the original date of purchase.
The warranty does not cover normal wear and tear, accidental damage, gemstone loss unrelated to a manufacturing defect, improper handling, or damage resulting from unauthorized repairs or alterations.
If you believe your jewelry has a manufacturing defect, please contact us to arrange an inspection.
We will provide a shipping label and instructions for secure, insured shipping.
If a covered manufacturing defect is confirmed, we will arrange the appropriate repair or remedy without charge, subject to applicable law.
For complete terms and exclusions, please review our Warranty Policy.
11. Jewelry Care & Maintenance
Fine jewelry requires appropriate care and regular inspection.
We recommend removing jewelry during exercise, swimming, household activities, and whenever it may be exposed to chemicals or accidental impact.
For rings worn daily, we recommend professional cleaning and inspection of prongs and gemstone settings every six months.
We are pleased to assist with cleaning, inspections, resizing where possible, and repairs.
Maintenance services outside warranty coverage may incur additional charges, which will be discussed before work begins.
12. Appointments & Consultations
Appointments may be arranged to view jewelry, discuss gemstones, or explore a bespoke commission.
We ask that you contact us in advance to schedule or change an appointment.
Gemstones and jewelry discussed during a consultation remain subject to availability unless a reservation or purchase arrangement has been expressly confirmed in writing.
13. Intellectual Property
All original jewelry designs, photographs, illustrations, written content, graphics, and other materials displayed on our website are owned by us or used with appropriate authorization.
These materials are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit, or use our website content or jewelry design materials without prior written permission, except as permitted by law.
Providing reference images or design ideas during a bespoke consultation does not transfer ownership of our original designs or other intellectual property.
Any specific ownership or usage arrangements relating to a commissioned design must be agreed upon separately in writing.
14. Website Use
You agree to use our website only for lawful purposes.
You may not attempt to interfere with its security, functionality, or operation, or use automated methods to collect content or information without authorization.
We reserve the right to restrict access or cancel orders associated with suspected fraud, unauthorized activity, or misuse of our website, subject to applicable law.
15. Privacy & Personal Information
We respect your privacy and handle personal information in accordance with our Privacy Policy.
We do not sell customer personal information.
Information may be disclosed to trusted service providers when necessary to process orders, arrange delivery, maintain our website, or provide requested services, as explained in our Privacy Policy.
16. Third-Party Services
Our website may use third-party services for e-commerce operations, payment processing, shipping, and other functions.
These providers may maintain their own terms and privacy policies.
We are not responsible for the content or independent practices of external websites linked from our website, except as required by applicable law.
17. Limitation of Liability
We take reasonable care to maintain accurate website information and provide jewelry that conforms to its description and applicable quality standards.
To the fullest extent permitted by law, we are not responsible for indirect or consequential losses arising from website interruptions, unauthorized access, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded, including applicable consumer warranty rights and remedies for defective or misrepresented products.
18. Governing Law
These Terms & Conditions are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.
Any dispute relating to a purchase or use of our website will be addressed in accordance with applicable law and the jurisdictional requirements that apply to the parties.
Nothing in these terms limits mandatory consumer protections available under applicable law.
19. Changes to These Terms
We may revise these Terms & Conditions periodically to reflect changes in our services, business practices, or legal requirements.
The updated version will be posted on our website with a revised effective date.
Changes will not retroactively alter the agreed terms of an accepted purchase or commission unless permitted by law and agreed to where required.
20. Contact Information
For questions about our jewelry, purchases, commissions, or these Terms & Conditions, please contact us directly.
Email: info@robinwoolard.com
Location: San Francisco, California, United States
We are always pleased to assist you.